Performance can be measured in a number of ways. At CareSource, we use a variety of independent performance evaluations as a compass to guide us toward continual improvement of the health plans we operate and the services we provide.

These are just a few of the indicators that illustrate our commitment to the highest performance goals and quality standards.

• In Ohio, CareSource has been rated excellent in the Ohio Department of Job and Family Services performance evaluation system for Medicaid managed care plans. CareSource is judged on clinical performance, consumer access to primary care, administrative capacity and a host of other measures.

• In Michigan, results of the Consumer Assessment of Health Plans Survey (CAHPS) indicate that member ratings have improved since CareSource began administering the plan. The annual survey is conducted on behalf of the Michigan Department of Community Health.

• CareSource is pleased to announce that it has earned health plan accreditation from URAC, a Washington, D.C.-based health care accrediting organization that establishes quality standards for the health care industry. The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards. URAC has also granted health call center accreditation to the 24-hour nurse triage health call center available to CareSource members.  For more information, visit www.urac.org.