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CareSource wins award for exemplary customer service
DAYTON, Ohio, June 27, 2003 –– CareSource, Ohio's largest Medicaid managed health care plan, won a Meritorious Award for Best Practices from the Ohio Association of Health Plans at the recent OAHP annual convention and trade show in Columbus.
CareSource won the award for its CareSource 24 program which provides an integrated approach to serving consumers, including an around-the-clock nurse hotline and comprehensive, coordinated service via telephone 24 hours a day, 7 days a week.
“We are proud to have received this award,” said Pamela Morris, CareSource President and CEO. “Our CareSource 24 program is testimony to our dedication to provide the best possible service for our consumers.”
CareSource competed against health plans across Ohio for this recognition. The panel of judges included community health and medical professionals as well as state legislators.
About CareSource
Established in 1989, CareSource is a nonprofit organization that provides services exclusively to Medicaid consumers in 13 Ohio counties -- Butler, Clark, Clermont, Cuyahoga, Franklin, Greene, Hamilton, Lorain, Montgomery, Pickaway, Stark, Summit and Warren County. It is one of the 15 largest Medicaid health plans in the nation based on enrollment.
CareSource offers all of the services that traditional Medicaid covers plus extra benefits at no cost to members. Extra benefits include a 24-hour nurse hotline, nurses available for individualized health education, a gift certificate program for pregnant members, and transportation to some doctor’s visits. Over 285,000 Ohioans are enrolled statewide.
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