CareSource wins two Ohio health care awards
DAYTON, Ohio, May 13, 2005 – CareSource, Ohio’s largest Medicaid managed health care plan, has won two Meritorious Awards for 2005 from the Ohio Association of Health Plans. The awards were announced at the OAHP Annual Convention and Trade Show on May 10-11.
“We are thrilled to receive these two Meritorious Awards from the Ohio Association of Health Plans,” CareSource President and CEO Pamela B. Morris said. “The programs that were recognized are just two examples of how CareSource exemplifies best practices among managed care plans in the state.”
In the category of Community Outreach and Partnership, CareSource won for its Consumer Council program. CareSource has five Consumer Councils made up of health plan members, community agencies that serve the Medicaid population, and CareSource staff. The object is to better understand the issues CareSource members face and to generate ideas for how to serve members better. Feedback from the Consumer Councils has led to changes in several CareSource policies and procedures.
In the category of Business and Operational Performance, CareSource won for its Medical Management department’s use of the electronic fax. E-fax has streamlined the work of the department by allowing it to direct faxes to the appropriate staff member through e-mail. All faxes are confirmed, and lost faxes can be traced. E-fax also allows staff members to copy and paste information into the company database. This technology has reduced the amount of time the Medical Management department spends on each case by an average of 10 percent.
About CareSource
Established in 1989, CareSource is a nonprofit health care plan that serves more than 358,000 Medicaid consumers in Ohio and more than 40,000 Hoosier Healthwise consumers in Indiana. CareSource covers all required services and offers extra benefits such as a 24-hour nurse hotline, a gift certificate program for pregnant members and transportation to doctor’s appointments.
CareSource is affiliated with CareSource Management Group, which provides a full spectrum of services for the administration of public-sector health care. Among these services are general administration, including claims processing, case and medical management, provider relations, decision support informatics, quality improvement, and regulatory compliance; member services, including a member call center and 24-hour nurse hotline; and financial consultation and turnaround.
|